FAQ
Nous voulons que vous soyez heureux et entièrement satisfait de tout achat chez Atelier 363. N'hésitez pas à nous contacter si vous avez des questions sur une pièce que vous envisagez d'acheter. Nous sommes là pour vous aider. La plupart des pièces sont uniques ou en édition très limitée et sont entièrement fabriquées à la main. Veuillez consulter notre site Web souvent, car nous mettons en ligne de nouvelles pièces quotidiennement.
- CAN I CHANGE MY ORDER?
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We try really hard to ship your order right away, so if after placing your order you decide to make a change, please contact us as soon as you can and we will try to accommodate.
- WHAT IS YOUR RETURN POLICY?
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You can return any piece within 14 days of delivery. See our full Refund policy for the details, or email us at contact@atelier363.com with any question.
- HOW DO I EXCHANGE MY ORDER?
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We can exchange your order within 14 days of receipt. Your order MUST be in its original condition.
Please email us at contact@atelier363.com first. We’re happy to talk it through and find the best option for you.
Any piece sent back for return, exchange or store credit will need to be wrapped and packaged in a similar manner to how it was originally shipped to you. Use a shipping service that provides tracking while in transit. Return postage is non refundable.
- CAN YOU REPAIR MY JEWELRY?
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Please contact us as soon as there is an issue so we can assess the situation. All our pieces are very unique and we will need clear photos so that we can provide you with a solution. We guarantee our work for 30 days. We understand life happens, and will try to repair items for free anytime possible within that timeframe.
- WHAT IF MY PIECE DOESN’T FIT?
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If your item does not fit you, contact us immediately! We can exchange it for a better size (see section above: How Do I Exchange My Order?).
- WHAT IF I LOSE ONE EARRING?
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Contact us right away if you lose an earring. We will try to create a half order for you if we have the elements needed. You will be charged 50% off the price of the earrings.
- WHERE CAN I WEAR MY JEWELRY?
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Do not swim, bathe, or shower while wearing your Atelier 363 jewelry and avoid unnecessary exposure to heat and moisture whenever possible. Be especially careful with long necklaces that may get caught and pulled. This will stretch out the fine wires that are in between the beads (this cannot be repaired and will have to be replaced if it happens). We recommend storing your jewelry in a dry area (not your bathroom).
- HOW DO I CLEAN MY JEWELRY?
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Do not clean jewelry with chemicals. Instead, gently wipe with a damp cloth and only when absolutely necessary. Most of our pieces are patinated for a vintage look, therefore minimize any rubbing as this will remove the beautiful patina.
- ORDER PROCESSING
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Orders will typically ship immediately or may take up to 24 hours. Processing time can increase during sales and holidays.